After signing up for their DDNS service, they sent me an email 10 minutes later with a bunch of information, including my password in clear text. This is so frustrating because it has cost me so much time and because it’s only a shitty software product that would allow a situation like this.įor a “security company” I also found out that FLIR is almost certainly not storing users passwords correctly. The Cloud Client software also has no issue with accepting a 10+ character password (it doesn’t complain about it, or stop you from typing the 11th character), but somehow it mucks it up, and not only does it fail to login, but it must try over and over and over, thus instantly locking the account. The web interface works with 11 character passwords just fine. The FLIR Cloud Client won’t work correctly with any password over 10 characters in length. So I’d have to pull the power on the cameras (which meant a trip down to the basement) to force them to reboot and release the lock on the admin account.Īfter a ton of trial and error over many days, I finally discovered the issue:

Later, when I tried to setup the FLIR Cloud Client software (some desktop application that lets you see all your cameras, record stuff etc), it would find my cameras, but they would fail to connect, even though I was SURE I was entering the password correctly.Īfter failing to connect, I’d go back to the web interface and find that my account was now locked out!

Among the first things I did was to change the default password from admin/admin to something else. One can setup the FLIR security cameras via a web interface. Having wasted 6-8 hours of my life over the past month trying to figure out what the hell was going on with my new security cameras, I think I have finally found an answer, and it all comes down to shit software.

Flir cloud client setup iphone